SCMS IT solutions portfolio features cross-industry solutions such as project portals, eLearning portals, enterprise application integration, managing document, enterprise partnership, and business acumen. Over a period of time companies have already benefited from our IT solutions in form of earning profits, enhanced access to critical information, and more competent operations.
- Deep Services and Support Functionality: Quality of services and support are critical to software companies—both early on during implementation and over time for customer satisfaction and retention. High levels of service can be costly, and that's why SCMS provide its customers the tools to provide the right level of service to the right customers, at the best cost.
- Multi-channel Service: SCMS superior multi-channel service with all customer interactions—live, online, email and in-person—are tracked to a single customer record.
- Easy Customization and Integration: SCMS customization and extension technology platform provides growing software businesses with a flexible, powerful and extensible business management solution.
- Web Services: SOAP standards-based Web service APIs extend SCMS to other systems, third party vertical applications, or add-on capabilities.
- AppBuilde: Custom object, tab and code capabilities allow for entire applications to be built and hosted within SCMS, providing all the benefits of a robust application architecture and on-demand hosting efficiencies.
- SCMS Issue Management: SCMS lets you track and manage defects or enhancement requests with a closed — loop corrective action process seamlessly integrated with support and service. Never let a product or other issue slip through the cracks again. SCMS Issue Management functionality and processes are seamlessly integrated with customer relationship and case management, providing incredible visibility across the organization as well as externally to customers via their self-service portal.