Remote Infrastructure Management

Remote Infrastructure Management

Remote Infrastructure Management (RIM) is the process of managing/monitoring IT infrastructure of an enterprise from a remote location. This management and monitoring process may cover the entire IT infrastructure of an organization or maybe a part or department of a company. Remote infrastructure management is a cost-effective IT management services that manage and monitor servers, database, nodes, applications, etc., across geographical boundaries.

RIM helps in monitoring::

  • All networking devices (switches, routers)
  • Desktop nodes (Windows, Mac, Sun, Linux)
  • Web (IIS, Apache, Web Logic, Web Sphere
  • Systems (Windows, Unix, Linux, Mainframes)
  • Databases (Oracle, SQL Server, Sybase, DB2, Postgre SQL)
  • Storage (SAN, NAS, Shared, Drive)
  • Apps (Custom apps, ERP, CRM)

Remote IT infrastructure management services include:

  • Desktop management
  • Backup monitoring
  • Active directory management
  • Server management
  • Anti-virus management
  • Storage management
  • Network management
  • Patch management
  • mail support
  • Database administration
  • Cloud monitoring and support

Benefits of implementing Remote IT infrastructure management services

Desktop Applications:

  • Improved IT uptime and productivity
  • Simplified IT operations and management solutions
  • Enhanced capability to implement new technology
  • Transparency, control, and clients’ satisfaction
  • Easy to upgrade technologies on the network
  • Documenting all events, problem and their solutions (Call-Logs/tickets)
  • Proactive identification of issues and their preemptive resolution
  • Increased ROI

5 reasons to choose Shriv ComMedia Solutions for Remote Infrastructure Management (RIM)

  • Maximizing IT performance
  • Significantly enhancing service levels
  • Reducing downtime
  • Round-the-clock monitoring and proactive problem identification
  • Remote service desk – Raising call request tickets, tracking tickets, and escalating tickets for problem solving and solutions

Shriv ComMedia Solutions understand the helplessness of a total infrastructure downtime and what it cost to the businesses. Our IT administrators, IT specialists, and RIM managers seek to be cautious, supportive, and proactive. We provide a quick and cost-effective solution to our clients in remote infrastructure management services. Our RIM services assist businesses to maximize performance, and reduce network failures significantly.

Mobilising the Enterprise
Mobilising the Enterprise
Application Modernisation
Application Modernisation
Outsourced Development
Outsourced Development